6 Jobs in Marietta, GA
Real Floors is Hiring a Customer Support Specialist Near Marietta, GA
LOCATION: 560 Webb Industrial Drive, Marietta, GA 30062
DAYS: Monday – Friday
Real Floors is now the #1 multifamily flooring provider in the country - and we are looking to welcome a new customer service professional to our Marietta branch!
Job Overview: The successful candidate will perform various functions, such as inputting new orders that come in via phone, email, and the online customer portal. This person should be a fast learner and able to get things done quickly and efficiently as our business in Marietta continues to grow.
Responsibilities:
- Process new orders received via telephone, email, and our online customer portal.
- Answer customer phone calls; provide appropriate solutions or direct them accordingly.
- Update material quantities and add products as the apartment management team requested.
- Print work order for the following morning
- Communicate and coordinate with internal departments regarding any issues with orders (measurement requirements, etc.).
- Other duties as assigned.
- 2 years of experience providing phone-based customer support preferred
- Ability to accurately perform data entry while speaking on the phone.
- Detail-oriented, self-motivated, and organized.
- Proactive problem solver – takes initiative to identify, research, and resolve problems as they arise; willing to help others when needed to solve issues.
- Able to correspond effectively and professionally via email.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
- Flooring industry experience is a plus but is not required.
Paid Time Off (PTO)
- Paid Holidays
- FREE Life & Disability Insurance
- Health Care Insurance - Company pays most of the cost!
- Dental & Vision Care Insurance options
- Retirement 401(k) GENEROUS company match
- Annual Bonus Potential
- Fitness Membership Reimbursement
- Employee Referral Bonus Program
- More!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
Job Summary
Full Time
$39k-48k (estimate)
07/01/2023
05/14/2024
realfloors.com
Marietta, GA
200 - 500
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The job skills required for Customer Support Specialist include Customer Support, Data Entry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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